Privacy Policy

Reflexsat IPTV welcomes you. We are dedicated to protecting your privacy and personal data. For any inquiries or concerns about our policy or data handling practices, feel free to get in touch. contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily provide it during registration for our IPTV service, express interest in learning about us or our offerings, or get in contact with us.

Below is a list of the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

Here’s how we use the information we collect or receive:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data based on these authorized legal grounds:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration needed to fulfill the objectives described in this privacy policy, except when legal obligations (like tax, financial, or regulatory requirements) mandate extended storage.

5. Cookies & Tracking Technologies

Cookies and similar tracking tools may be employed to collect or save data. These are mainly essential functional cookies needed for proper website and client area functionality. Advertising-related invasive tracking cookies are not utilized.

6. Third-Party Services

Third-party vendors, service providers, or agents who perform services for us or represent us may receive your data if they require it to complete their work. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To safeguard the personal information we process, we have established the necessary technical and organizational security measures. Still, remember that the internet itself is not entirely secure.

8. Your Data Protection Rights

Based on your location, you might be entitled to certain rights concerning your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To exercise these entitlements, please contact us via WhatsApp.

9. Children’s Privacy

The service is exclusively for adults 18 years or older. We take active measures to ensure no personal details are collected from underage users.

10. Contact Us

For any questions or comments about these guidelines, please contact us via WhatsApp.