Refund Policy

Our Commitment to You

Reflexsat IPTV guarantees the excellence of our IPTV subscription service. This policy clarifies the conditions for issuing refunds, promoting fairness and transparency for every customer.

Refund Eligibility

Under these circumstances, you may be entitled to a full or partial refund:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, carry out the following actions:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

We'll send you email notifications at every stage. Processing times might be longer on weekends or public holidays.

Exceptions (When Refunds Are Not Provided)

In these cases, refund requests cannot be approved:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Refunds that get approval are finalized within 3 weekdays, yet it might take between 5-10 business days for your bank or payment service to display the funds.

After the initial week, refunds aren't usually available for change-of-mind cases. It's advisable to explore our offerings and address any queries before subscribing.

Auto-renewal applies to our subscriptions. In case you forget to cancel prior to the renewal date, get in touch with us immediately. Renewal refunds are considered on a situational basis.